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Credit and Collections Analyst

Location : Charlotte, NC
Job Type : Contract
Hours : Full Time
Required Years of Experience : 3+
Travel : No
Relocation : No

Job Description :

CREDIT AND COLLECTIONS ANALYST / SPECIALIST


We are looking for a Credit and Collections Analyst to serve as the primary customer contact for credit & collections, customer service and cash application functions of an assigned portfolio.   The Credit and collections Analyst will manage the customer base in a positive manner in order to help the department reach it's cash collections and DSO goals.


The Credit & Collections Analyst will be responsible for the credit and collection efforts, to ensure the proper account coverage across the delinquent accounts and provide daily feedback on unresolved issues. 

JOB RESPONSIBILITIES of the Credit and Collections Specialist includes:


 



  • Responsible for collection activities of the assigned portfolio, including but not limited to ensuring consistent, timely follow up, as well as, and adherence to the standards of responsible collection practices.

  • Provide analysis and feedback to manager explaining variances in customer cash trends.

  • Make collection calls/emails and follow up to customers within a “customer focused” framework, leading to the resolution of payment issues, by proactive Identification and resolution methods.

  • Analyze customer invoices to ensure contract terms and conditions are being followed.

  • Cash applications and adjustments to specific accounts as provided by Treasury backup.

  • Resolution of Customer Email and Phone inquiries expected within a 24-hour turn-around.

  • Ability to utilize CRM (Customer Relationship Management) tool to help solve issues.

  • Ability to diagnose and correct misapplications within the Oracle Accounting system.

  • Gather credit and/or collections reference information, as required when needed.


 


JOB KNOWLEDGE:



  • Must have strong general knowledge of the billing and collections process cycles.

  • Strong negotiation skills and use solid judgment in changing a customer’s objections into a commitment to pay.

  • Intermediate knowledge of Oracle

  • Experience using CRM (customer relationship management system)

  • Must have background/knowledge of finance, accounting

  • Must have Billing knowledge/experience


 


keywords:  billing, finance, CRM, customer relationship management, collections, Oracle


 

Required Qualifications :
Prefer Bachelor's degree in Accounting, Business or equivalent field (Or equivalent experience as listed below)

Knowledge of CRM

Oracle experience

Billing Experience

305 years previous collections experience within an accounting environment

 
Skills :
billing collections
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