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Database Support - Filemaker

Location : Wilmington, DE
Job Type : Contract to Direct
Hours : Full Time
Required Years of Experience : 3+
Travel : No
Relocation : No

Job Description :



A File Maker/Database support analyst is required to support four major objectives :

·      Stabilization of the File Maker 16 recently launched, including debugging and implementation of key


·      Migration project from File Maker 16 to Version 19

·      Technical assessment of the integration of File Maker with current ERP (Oracle)

·      Technical assessment related to future evolution and integration with Manufacturing Execution System

        (MES)like Rockwell, and Material Requirements Planning (MRP)


The File Maker/Database support analyst will work closely with the Sr. Manager Production Planning & Warehouse, and will have a range of responsibilities, including feature design and development, end user training, application support, manufacturing process design, opportunities assessment of integration with external databases (e.g. Oracle, Rockwell) and of evolution towards others MES and MRP’s.

The work is executed on a mix of on-site (Newport, DE) and offsite. Some travels to Woburn, MA, can be required.

A duration of 6 to 12 months is expected with potential Contract-to-hire depending on profile and experience on supporting evolution towards evolution of future application landscape.


·      Support the File Maker implementation of the evolutions, related to bugs,

       customizations, new features, technical/functional changes

·      Organize the users feedback related to improvement needed from intake until delivery

·      Triage requests by level of complexity and gap with current deployed version

       Support decisions on prioritization of changes

·      Follow-up with Vendor on the correct implementation of validated changes

·      Test and organize/validate users testing (uses-case, expected results, etc…)

·      Ensure no regression as well as no downtime of application or unavailability on others features

·      Contribute to organize the overall File Maker chain of support for application troubleshooting (from L1 to L3),

       which includes process and procedures for triage, diagnose, troubleshoot, and escalation related to

       application issues. May support the “Level 1 & 2” technical support

·      Support Continuous Improvement around File Maker making sure it serves the Production processes

·      Identify common issues, root causes and help create proactive solutions.

·      Propose optimizations with objectives to ensure an effective operation of the application

·      Contribute to optimization of production processes, and automation of procedures. Namely contribute to

        improvement of : reporting capabilities, xxx, xxxx, xxxx

·      Support File Maker training effort to the Air Liquide super users, with knowledge to be adapted to their

       different profiles and responsibilities. Complete/update documentation related to Application support, Users

       Manuals and Guides

·      Control the good execution of tasks and overall performance of the Vendor currently supporting company for

        File Maker Licensing and L2/L3 support (correction of bugs, implementation of requested customizations,

        etc, …)

·      Review & provide input on proposals from an architectural perspective, including feasibility, technical


·      Integration of File Maker with current ERP (Oracle)

·      Evolution and integration with Manufacturing Execution System (MES)like Rockwell, and Material

       Requirements Planning (MRP)



Required Qualifications :


·      Bachelor’s degree in Computer Science, Management Information Systems or other relevant

       area (or equivalent experience)

·      3+ years of experience in Application Support File Maker

·      3+ years experience in Database configuration and administration

·      5+ years of experience in application support in manufacturing field

·      Experience with the IT Infrastructure Library (ITIL) framework

·      Experience with Manufacturing Execution Systems and Material Requirements Planning


Critical competencies

·      Excellent communication skills, customer support abilities, organizational, and interpersonal


·      Ability to work independently and with a team

·      Listening and dialogue to understand needs and problems encountered by users and

       translate them into

       solutions options from an application standpoint

·      Highly efficient written skills (documenting standards, process and procedure guides,


·      Qualitative and quantitative analytical skills with ability to collect and correlate information

       and data

·      Vendor management skills, ability to control the performance of the File Maker

Skills :
Database support ERP File Maker MRP
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