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Desktop Network Support Analyst

Location : Chicago, IL
Job Type : Direct
Reference Code : 33643
Hours : Full Time
Required Years of Experience : 4+
Required Education : bachelor's
Travel : No
Relocation : No

Job Description :

Desktop & Network Support Analyst


Are you ready for an exciting new change?…. We have a hot new opportunity available in Chicago for a Desktop and Network Support. Analyst.  You will work with an innovative company that makes a positive impact on the lives of people worldwide.   You will receive competitive compensation, outstanding benefits package, work/life balance, the opportunity to work with a talented team that loves what they do, and work for a manager that appreciates a job well done.


Take the first step and apply today…. Let’s explore the possibilities….


We are seeking a Desktop and Network Support Analyst who is enthusiastic and passionate.   This Desktop and Network Support Coordinator will support Microsoft Enterprise client technologies and Cisco networks.  You will join a high-performance and cross-functional team to support 3000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries.  We are seeking a Desktop & Network Support Analyst with a genuine desire to help end-users get the most out of their technology with professionalism, urgency, empathy and patience.


Responsibilities: 



  • Support, maintain and evolve the Configuration Manager (SCCM) and Intune environment

  • Develop automated processes and applications to improve team functions and client requests

  • Propose projects and initiatives to improve customer support and central management of IT systems including but not limited to OS configurations, scan guns, printers and Microsoft tools.

  • Provide coaching to entry level team members in problem solving and technical standards

  • Drive team efforts to improve customer service for our clients through new technologies

  • Facilitate relationships with external organizations regarding technical issues and software functionality

  • Install or assist in the installation and maintenance of technical equipment and/or software

  • Respond to and prioritize requests for technical support or assistance

  • Identify and analyze support issues, determining cause, resolution and potential trends

  • Prepare/maintain procedural, educational or related documentation/communications


 


 


Required Qualifications :

 


To select this job as one of interest to you, at a minimum, you must have the following:



  • Bachelor’s Degree in Computer Science, Information Technology, MIS or equivalent work experience

  • Certification in current Microsoft client technologies is highly desirable.

  • Knowledge of PowerShell and scripting practices

  • Demonstrated leadership and teamwork skills

  • Demonstrated ability to communicate effectively and professionally

  • Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products including Teams and OneDrive

  • Knowledge of Cisco networking fundamentals and security practices, and anti-virus programs

  • Strong customer service orientation with a keen attention to detail

  • Proven problem-solving and analytical skills

  • Ability to work independently with minimal supervision in a fast-paced environment


 


Skills :
CISCO Desktop support Network Scripting
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