Desktop Support
Location :
Houston, TX
Job Type :
Contract
Reference Code :
2836
Hours :
Full Time
Required Years of Experience :
3+
Travel :
No
Relocation :
No
Job Description :
IT DESKTOP ANALYST
Seeking Desktop Analyst responsible for providing day to day support for the build and run operations.
- Provide exceptional customer focus and operational support for desktop services.
- Perform technical support functions for the resolution of desktop problems, incidents, issues and emergencies
- Troubleshoot and escalate as necessary any hardware failures to the manufacturer for onsite/depot service dispatch.
- Maintain accurate and concise service asset and configuration management for desktop infrastructure.
- Support 3rd party vendors in the installation, configuration, delivery, maintenance and monitoring of components and services,
- Assist in the delivery of infrastructure development and build activities including release and deployment management for new services such as operating system upgrades, new desktop builds, etc.
Required Qualifications :
- 3-7 years of experience maintaining and supporting IT/Desktop/Computer systems across an enterprise.
- Experience working collaboratively with suppliers and third party vendors
- Able to quickly analyze a situation and react appropriately and effectively
- Experience in delivery of infrastructure development and build activites, release and deployment
Skills :
Desktop support
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