Help Desk - Technical Support
Fort Worth, TX
Job Type :
Required Years of Experience :
Job Description :
IT SUPPORT ANALYST
Exciting new opportunity an IT Support Analyst. Work with a leader in the financial services industry to provide excellent technical support services throughout the organization.
- The IT Support Analyst will be responsible for responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. ... Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions
Required Qualifications :
- Provide exceptional customer service in person, via phone and email as appropriate.
- Resolve help desk issues including troubleshooting hardware and software issues.
- Perform user administration duties.
- Bachelor's degree in Information Technology or Computer Science.
- Three years' work experience as an IT or Desktop Support Technician.
- Familiarity with networking systems and protocols.
- Knowledge of remote desktop support systems including TeamViewer.
- Skills: Windows / OSX, TCP/IP, VPN, 802.1X, Work, Excel, Outlood, Teams