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Help Desk - Technical Support

Location : Fort Worth, TX
Job Type : Contract
Hours : Full Time
Required Years of Experience : 3+
Travel : No
Relocation : No

Job Description :

TECHNICAL SUPPORT


IT SUPPORT ANALYST


 









Exciting new opportunity an IT Support Analyst.   Work with a leader in the financial services industry to provide excellent technical support services throughout the organization.





  • The IT Support Analyst will be responsible for responding to technical queries and issues, resolving problems in a timely manner, and providing technical recommendations. ... Ultimately, a good IT Support Analyst should be able to display excellent problem-solving skills and a solid knowledge of IT solutions


 


 



Required Qualifications :

 









Skill/Experience/Education


 



  • Provide exceptional customer service in person, via phone and email as appropriate.

  • Resolve help desk issues including troubleshooting hardware and software issues.

  • Perform user administration duties.


 


Desired Skills



  • Bachelor's degree in Information Technology or Computer Science.

  • Three years' work experience as an IT or Desktop Support Technician.

  • Familiarity with networking systems and protocols.

  • Knowledge of remote desktop support systems including TeamViewer.

  • Skills: Windows / OSX, TCP/IP, VPN, 802.1X, Work, Excel, Outlood, Teams



Skills :
Desktop support help desk TCP/IP
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