Project Coordinator
Location :
Pittsburgh, PA
Job Type :
Contract
Hours :
Full Time
Travel :
No
Relocation :
No
Job Description :
Client Service Specialist
Seeking a Client Service Specialist responsible for maintaining the customer relationship and revenue by managing the customer business needs, retain and grow the overall customer relationship. Work closely with the account team and sales management to service the customers.
- Develop and maintain customer and account team relationships
- Responsible for Revenue protection and curn to all assigned accounts
- Work with sales team and customer to determine needs for near term additional services and the account's long term network planning activities
- Attend quarterly business reviews as wll as participate in pre and post sales customer meetings
- Act as the primary post installation contact as well as the liaison between customer and fiber internal partners to ensure strong service and response to customer needs
- Manage account billing, inventory, trouble tickets, SLA and credit inquiries with internal groups and work with customer on any service related issues
- Onboard customers to the Fiber Business Portal
- Process and actively follow orders through internal processing to ensre timely and accurate completion in order to meet customer expectations
- Review, evaluate, prepare and deliver RFP/RFQ responses for existing monthly recurring revenue
Required Qualifications :
- Bachelor's degree or equivalent experience in Business, Sales, or related field preferred.
- 5 years of outside sales and or customer facing management experience
- Telecom experience preferred
- Proven project management experience
- CRM and MS Office Experience
Skills :
Customer Service
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