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System Administrator

Location : Remote
Job Type : Contract to Direct
Hours : Full Time
Required Years of Experience : 3+
Travel : No
Relocation : No

Job Description :


IT SYSTEM ADMINISTRATOR - NOC


 


We are looking for a an Associate IT System Administrator to help us out in the Network Operations Center (NOC). The NOC monitors the IT Infrastructure for issues and outages and alerts/assists other teams to reduce the time for resolution.


 



  • Job Title: Associate IT Systems Administrator

  • Location: United States; Work from Home (Houston ideally would be home office)

  • Work Schedule 8x5 or 9/80, regular business hours (occasional after-hours work)

  • Requirements: MUST have ScienceLogic experience


 


Job Description – Network Operations Center (NOC) Technician


The NOC technician will provide the first line of support as an integral part of a Global Enterprise Network Operations Center. Utilizing various toolsets, the NOC technician will oversee proactive monitoring and support of the network infrastructure. This includes but not limited to a diverse range of systems; network devices; applications; services; servers; and WAN / LAN / VSAT availability.


 


NOC technicians are responsible for carrying out monitoring operations, while frequently interacting with various support teams. Importantly, NOC technicians must develop a solid understanding of products and processes. As you grow in this role, you must be keen to adapt, learn, and able to use your experience and initiative to wrestle a broad range of problems and contribute to the growing success of the Global NOC.


 


Daily duties and key responsibilities:



  • Act as the primary interface to business users for all initial IT support issues.

  • Record and triage incoming system alert notifications, and inbound customer calls, and email requests.

  • Trouble ticket generation, management, response and escalations.

  • Deployment and maintenance of network monitoring, analysis and reporting tools

  • Basic troubleshooting and fault analysis resolution, and/or escalation of software, application, hardware, security, and network issues.

  • Support Add/Change/Deletes of configuration changes via the KBR change control management systems and processes.

  • Execute periodic performance customer contact reports

  • Extend personal capabilities through local training, reading, and technical project work

  • Participate in a 24x7x365 work rotation. 


Qualification Requirements and Profile:



  • Education: High School diploma required; advanced technical degrees preferred.

  • Experience Level: Previous Helpdesk/Network/NOC/SOC experience preferred. Experience with ScienceLogic required.

  • Certifications: Network+, Security+, certified or equivalent level of knowledge and must

  • obtain ITIL (within six months)

  • Special Requirements: Must be a US citizen and able to participate in some after-hours work as needed. 


Skills Summary:



  • Must be able to analyze problems and conduct effective fault diagnosis while working to resolve issues through resolution.

  • Must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.

  • Basic understanding level of virtualization technology as well as ability to use Microsoft Office products. Linux/UNIX skills ideal but not essential.

  • Basic level of experience of working on various types of network equipment in an ISP environment, a large NOC or other such company associated with networking.

  • Self-motivator and clear communicator (written and verbal).

  • Capable of prioritizing and managing own workload.

  • Capable of working/using own initiative with minimal supervision.


 



Required Qualifications :


 



  • Education: High School diploma required; advanced technical degrees preferred.

  • Experience Level: Previous Helpdesk/Network/NOC/SOC experience preferred. Experience with ScienceLogic required.

  • Certifications: Network+, Security+, certified or equivalent level of knowledge and must

  • obtain ITIL (within six months)

  • Special Requirements: Must be a US citizen and able to participate in some after-hours work as needed.


 


Skills Summary:



  • Must be able to analyze problems and conduct effective fault diagnosis while working to resolve issues through resolution.

  • Must have effective oral and written communication skills as well as excellent interpersonal skills, and the ability to organize and prioritize work.

  • Basic understanding level of virtualization technology as well as ability to use Microsoft Office products. Linux/UNIX skills ideal but not essential.

  • Basic level of experience of working on various types of network equipment in an ISP environment, a large NOC or other such company associated with networking.

  • Self-motivator and clear communicator (written and verbal).

  • Capable of prioritizing and managing own workload.

  • Capable of working/using own initiative with minimal supervision.


 



Skills :
LAN Network ScienceLogic System Administrator WAN
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