Technical Writer

TECHNICAL WRITER (Instructional Information Technology)

Seeking an experienced Technical Writer to help take client-focused services to new heights. Seeking Technical Writer with proven success in highly technical field such as: software development, computer science or engineering with ability to evaluate and analyze complex information and a natural desire to help people understand it.

• Provide daily oversight of the ServiceNow knowledge-base and ensure the content is up to date.


• Write and edit technical documents including reference manuals


• Write and edit procedural documentation such as user guides and troubleshooting guides


• Determine the type of publication ad format to best serve the requirements for the user.


• Meet with engineers, support teams and project/product managers to learn about specific products or processes.


• Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs to ensure understanding


• Plan writing processes and set timelines and deadlines


• Create or work with SME's to create diagrams, charts and other visual aids to assist readers in understanding a product or process


• Identify, recommend, develop and implement end user training to increase computer literacy and self-sufficiency

Education/Certifications

• Bachelor's degree in English, Technical Writing, Computer Science, Information Sciences or related field and equivalent work experience preferred


• ITIL v4 experience preferred


• Cloud experience preferred


• 3-5 years of work related experience


• Excellent communication skills